Privacy Policy

1. Who we are

SynKrew is operated by SynKrewLabs ("we", "us"). We decide how your personal data is used, so we are responsible for it.

Questions about this policy or your data: team@synkrew.com.

2. Information we collect

• Account details: your email address, username and password, and a display name if you set one. Your password is sent over an encrypted connection to our sign-in provider, Supabase, which stores it. We do not store it ourselves.
• Profile photo (optional): either a preset avatar, or a photo you upload. An uploaded photo is stored at a web address that anyone who has the link can open, and it is shown to members of the pacts you join.
• Pact activity: the pacts you create or join, the tasks you choose and your weekly schedule, your coin balance and coin history, streaks, badges, league standings, the votes you cast on other members' proofs and any reasons you give, and your notifications and notification settings.
• Proof submissions: when you submit proof of a task, two photos taken in the app (front and back camera), the precise location of your device (GPS coordinates) and the time on your device.
• Notifications: if you allow notifications, a push token that identifies your device to Apple or Google, and whether it is iOS or Android.
• Technical information: our servers record which feature was used, whether it succeeded, how long it took and which account made the request, so we can run and secure the service. Our application logs do not record your IP address. Our hosting and database providers may process IP addresses and device information in their own systems.

3. What we do not collect

• No analytics, advertising or tracking tools are built into the app.
• No access to your contacts or microphone.
• No location in the background. Location is read only at the moment you submit a proof, and only if you have given permission.
• No payment card details. There are no paid features today.

4. How we use your information

• To create your account and sign you in.
• To run pacts: generating your daily tasks, collecting proofs, running peer verification, and settling coins, streaks and league standings.
• To show your profile and proofs to the members of your pacts, as described in section 5.
• To send the notifications you have turned on.
• To keep the service secure, prevent abuse, and fix problems.
• To comply with the law.

We do not use your information for advertising or profiling, and we do not sell it.

5. Who can see your information

• Members of a pact you belong to can see your username, display name, profile photo, streak, whether you completed your tasks, and the votes and reasons you give on their proofs.
• Members asked to verify one of your proofs can see its photos, location and time until the verification window closes.
• Anyone with an invite code for a pact can see a preview without signing in: the pact's name, the creator's username, the number of members, the cycle length, the daily stake percentage and the pact's task list.
• Anyone with the link can view a profile photo you uploaded.

6. Service providers and where your data is stored

We use these providers to run SynKrew. They process your data only on our instructions.

• Supabase: sign-in, database and file storage. Your data is stored in Mumbai, India.
• Render: hosts our application servers in Oregon, United States. Your data passes through these servers when you use the app.
• Expo (650 Industries, Inc.): delivers push notifications.
• Apple and Google: deliver notifications to your device and distribute the app.

Because our servers are in the United States, your information is processed outside India. We rely on our providers' contractual commitments to protect it.

7. How long we keep it

• Proof photos and the location attached to them: deleted shortly after the verification window closes, 12 hours after you submit. They are also removed from our internal change records.
• Your account and pact activity: kept while your account exists.
• Technical logs: kept for a limited period set by our hosting providers.

What happens when you delete your account is described in section 8.

8. Deleting your account

You can delete your account in the app: Profile → Account → Delete account.

When you do, we immediately:

• delete your sign-in details, so the account can no longer be signed in to;
• remove your email address, username, display name and profile photo;
• delete any proof photos and proof locations still stored;
• delete your notification tokens;
• remove these details from our internal change records.

Some records are part of other members' pacts and are kept in anonymised form, shown as "Deleted account": coin transfers, verification outcomes, and the votes and reasons you gave on other members' proofs.

9. Your rights

Depending on where you live, you have the right to:

• access the personal data we hold about you;
• correct it: most details can be changed in Profile → Edit Profile;
• delete it: in the app, as described in section 8;
• withdraw consent: you can turn off camera, location or notification access in your device settings at any time. Submitting proofs needs the camera and location, so that feature will stop working;
• nominate someone to exercise your rights if you die or become unable to;
• raise a grievance with us, and complain to a data protection authority. In India this is the Data Protection Board of India. In the UK or EU, it is your local supervisory authority.

For anything you cannot do in the app, write to team@synkrew.com. We will respond within the time required by applicable law.

10. Age requirement

You must be at least 18 years old to use SynKrew. We do not knowingly collect information from anyone younger. If you believe someone under 18 has an account, contact us and we will delete it.

11. Security

Information travels between the app and our servers over encrypted connections. Proof photos are kept in private storage and opened only through short-lived links. Access to our systems is restricted.

No system is completely secure. If you think your account has been compromised, contact us straight away.

12. Changes to this policy

If we make a significant change, we will tell you in the app before it takes effect. The date this version took effect is shown at the top.

13. Contact and complaints

Questions, data requests and complaints about how we handle your data: team@synkrew.com.

We will respond within the time required by applicable law.